Frequently Asked Questions

About MyPlace Connect

MyPlace Connect is a WiFi focused software company, based in Dublin, Ireland. We build WiFi software for hospitality and retail businesses all over the world.


Our product is built exclusively for the Ubiquiti UniFi WiFi range. It has a native integration with UniFi so that it can be activated easily from within the UniFi controller

Yes, you will need your own internet to use the MyPlace Connect service


Unfortunately not at this time. The UniFi controller needs to be online and have an accessible URL so that the API can work. The API does not work with the cloud key hosting the controller. However, we can host your controller for you on our dedicated servers as part of the service.

This means that the controller must be accessible via an available url. It could be hosted on a service like Amazon or be running on a server. Cloud keys are not considered online in this instance

Payments and Billing

We do not have a minimum contract term for our basic packages. You can cancel any time you like

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