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FAQ

Frequently Asked Questions

About MyPlace Connect

MyPlace Connect is a WiFi focused software company, based in Dublin, Ireland. We build WiFi software for hospitality and retail businesses all over the world.

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General

You can buy directly from Ubiquiti on their online store if you are in the US or Canada. They also have distributors all over the world, listed here on their website. You can also simply purchase a unit like this on Amazon

A WiFi Access point is a device that extends your WiFi signal throughout your building. MyPlace Connect works with Ubiquiti UniFi Access Points and you can buy as many as you need to cover the areas you need WiFi in

 

Yes, the MyPlace WiFi CRM service is compliant with GDPR legislation in the European Union. GDPR rules do not apply to customers outside of the European Uniion

Our product is built exclusively for the Ubiquiti UniFi WiFi range. It has a native integration with UniFi so that it can be activated easily from within the UniFi controller

Yes, you will need your own internet to use the MyPlace Connect service

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Data

Yes, the MyPlace WiFi CRM service is compliant with GDPR legislation in the European Union. GDPR rules do not apply to customers outside of the European Uniion

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UniFi

Yes, a valid SSL cert is required for your UniFi controller domain. The WiFi user will experience SSL browser errors when navigating the guest captive portal unless there is a valid SSL cert in place

Unfortunately not at this time. The UniFi controller needs to be online and have an accessible URL so that the API can work. The API does not work with the cloud key hosting the controller. However, we can host your controller for you on our dedicated servers as part of the service.

This means that the controller must be accessible via an available url. It could be hosted on a service like Amazon or be running on a server. Cloud keys are not considered online in this instance

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Payments and Billing

The base price is on a per site basis, so if you have 3 sites then you pay 3 base prices plus additional WiFi access point charges per site

We do not have a minimum contract term for our basic packages. You can cancel any time you like

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TripAdvisor Integration

MyPlace integrates with TripAdvisor Review Express to send all your customers a request to review their experience on TripAdvisor. This increases the number of reviews you receive by over 400% and will increase your TripAdvisor Ranking

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