We may monitor visits to the Site, principally, to ensure that it is easy to navigate, to identify the areas that are of particular interest to visitors and generally to improve the Site and services offered. The information we collect in this process will not identify you as an individual and it does not seek to identify individual visitors unless they volunteer their contact details through one of the forms on the Site.
In some circumstances our records may identify organisations visiting the Site and we may use that information in managing its relationship with those organisations, for example, in considering how to develop the services that it offers.
The personal information MPC holds about you will depend on the services you request from MPC and the use that you make of those services. We may collect:
The above information may include any personal information that relates to and identifies you, including but not limited to your name, date of birth, postal address, e-mail address, telephone number, bank account details, and any other information collected as set out in the above list.
We may check some of the information that you provide against third party databases to confirm that it is accurate.
In some cases, for example where we carry out credit checks or collect information from organisations to whom we outsource functions, your personal information will be collected indirectly.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may process this information for the purpose of:
We may also process your personal information, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about this by email, post or telephone. If you prefer not to receive information from MPC or from its selected third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data, (eg the order form or registration form) if applicable, or send an email message to [email protected] at any time.
Although it is a condition of access to MPC’s free Services that you consent to the processing of your personal data so as to enable MPC and selected third parties to provide you with information about goods and services which may be of interest to you, you may opt out of receiving such marketing communications at any time.
MPC may contract out all or part of its communications services plus other ancillary services such as mailing, credit checking, provisioning, billing, printing, verification of sales and fault fixing to external service providers. We may disclose your personal information to these organisations but only to the extent necessary or desirable for them to be able to provide you and/or others with the services that we have contracted out.
We may disclose your personal information to other telecommunications service and equipment providers, affiliates of MPC, resellers, credit providers, credit reporting agencies, organisations to whom we outsource services, and our business partners and associates. At your request, we may disclose your information to directory providers so that your information can appear in telephone directories. Personal information shared with related corporate bodies may include your name, address, and service history.
We may analyse information about you including your calling, browsing, searching and location data on a personalised basis always in accordance with data protection legislation. We may transfer this data to authorised third parties and we may use it to tailor our (or our authorised third parties) offers, promotions, adverts or commercial communications.
We may also gather this information and statistics on aggregated basis for the purposes of monitoring the usage of the Site and our services and may provide such aggregate information to third parties such as advertisers, telecoms carriers, content providers our affiliated companies or prospective business partners. These statistics will not include information that can be used to identify you.
If you are aged 16 or under, you will need your parent or guardian’s permission before providing any personal data. Otherwise, you are not allowed to provide us with personal information and you must not make any use of our Services.
The internet is not a secure medium. However, we have put in place certain security procedures with regards to the Site and your electronic communications with us, as set out in this policy.
Please be aware that communications over the internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered. This is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. You must not share your password which give you access to any of our services. Your passwords and any other secret information are your responsibility, and must not be disclosed to any third party.
We endevour to put in place and maintain appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.
We may need to disclose your data, if required by law or when requested to by regulatory bodies (eg Ofcom) or law enforcement organizations or a court, which may use your data for regulatory purposes.
in emergency situations when we have a reason to believe that the physical safety of any person is at risk, to any relevant third party.
We will ordinarily retain and process your personal information for one year from the date on which you last made use of MPC’s Services. If you use MPC’s Services again after that year you may need to re-register. Other than that, we will only retain information for as long as this is needed including for compliance, archival, backup, regulatory, billing and accountancy purposes. To comply with EU Directive 2006/24/EC, the Communications (Retention of Data) Act 2011 and any other applicable legislation, we may retain the following information for longer periods as required by applicable law:
Digital Subscriber Line (DSL) or other end point of the originator of a communication.
In the event the purposes for processing personal information change, we will contact you as soon as practicable and seek your consent for the new purposes where such new purposes relate to a new additional purpose for processing which is not compatible or similar to the originally specified purposes.
We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Site or by means of our services.
We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.