UniFi Captive Portal Service to Capture Guest Emails

Capture Email and more on the UniFi Guest Portal. Integrate seamlessly with the UniFi Network Application and launch the UniFi Captive Portal in minutes with no extra hardware required.

Capture guest email data with UniFi. It’s easy with MyPlace Connect.

Unifi captive portal service using the guest control settings of the UniFi Network Application. Pre authorization access facilitates the launch of the captive portal. Guest control is managed through the UniFi API and the guest wifi responds immediately. Captive portal splash page can have its own custom logo. Port forwarding may be required for portal customization. Splash page can also require a simple password

No Extra Hardware

Integrate directly with your UniFi platform using the native API. No need for extra hardware or flashing of access points.

Quick and Easy Install

Activate your UniFi Guest Portal in minutes by connecting with your UniFi controller. No site visits required.

Grow with UniFi

Grow and scale your business with dedicated UniFi software. Get the most from your UniFi network.

UniFi Captive Portal Features

UDM & Cloud Key

Instant integration with UniFi Dream Machines and Cloud Keys. Free hostname service included

Access Limits

Define guest WiFi access limits by time and bandwidth. Take control of your UniFi guest network


SSL encryption and data protection. Password secrets manager for additional security

Data Compliance

Compliant with all major data legislations. Customizable terms and conditions

Multi Site

Connect any number of network applications including combinations of UDM/cloud key and self hosted controllers

UniFi Hosting

Free hosting for small deployments and affordable hosting with a hosting partner for larger deployments


Segment user data by SSID and Access Point. Multiple venues on single UniFi site.

Easy Setup

Connect your UniFi network application quickly and easily. Launch UniFi guest portal service in minutes

Trusted by Leading Brands

WiFi Hotspot CRM

The UniFi guest portal integration is built to power our WiFi Hotspot CRM. Capturing customer data and providing visitor analytics.

Works with all Ubqiuiti UniFi networks

MyPlace UniFi captive portal service works on all UniFi network setups. Hostname and SSL certs generated if required for a seamless guest WiFi experience

Dream Machine

UniFi Guest Portal Service works with UDM and UDM Pro consoles. Automated hostname generation by MyPlace provides for API access

Cloud Key

Capture email on the UniFi Cloud Key. Hostname and SSL certs are generated automatically by MyPlace for API access

Self Hosted

UniFi controllers that are self hosted can be easily integrated. Launch a captive portal in minutes with self hosted UniFi controllers

UniFi Cloud

The new UniFi cloud controller service is ready to go with MyPlace. Get all the benefits of the UniFi captive portal on the UniFi cloud service

Access Point

Just one or more UniFi access point? No controller, no problem! Free hosting on our shared UniFi controller. Your own cloud controller


You will need to check these requirements to make sure your UniFi guest portal integrates successfully with the MyPlace WiFi Hotspot CRM.


Controller Online

Your UniFi controller is required to be publicly accessible i.e. ability to reach the controller from a standard browser.


SSL Cert

You controller domain name will to have a valid SSL cert for the UniFi Hotspot CRM to work properly.


Ports Open

All ports as specified by UniFi need to be opened on the machine hosting the controller and on the local router.

No online controller?

- Free hosting for small deployments
- Affordable hosting with specialist UniFi hosting partner

UniFi Captive Portal Setup

The setup for the UniFi Captive Portal is easy. All you need is a network application, previously known as the controller to be online. If the network app doesn’t have a hostname with ssl cert you will need to generate one. The FQDN hostname and local user credentials is all you need to setup the UniFi Captive Portal to capture guest emails.

Still have more questions? Click here to schedule a demo with one of our UniFi experts

unifi captive portal

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Frequently Asked Questions

You need to create a new site specific controller user. MyPlace then uses these credentials to communicate with the controller with the UniFi API

You can create a site specific controller user that only has API access to that one site. This way there will not be any access to the other sites on your controller

In the guest hotspot section, MyPlace will automatically configure the external portal server authentication option. All redirection and whitelist configurations get applied automatically via the UniFi API

Yes, the MyPlace UniFi guest portal service works with the UniFi cloud key. Simply put a port forward to the cloud key on port 443 and create a local user. MyPlace will take care of the rest

If your UniFi network application is on a local server you need to put a port forward to your server on port 8443. Create a site specific controller user and MyPlace take care of the rest

The UniFi guest portal service provides options to apply time limits to guest access. You can also limit download speeds and restrict limits on how much can be downloaded

Yes, the MyPlace UniFi captive service works perfectly with the UDM and UDM Pro. Just put a port forward to your UDM on port 443 and create a local user. We take care of the rest

No, you still manage and control your own network. MyPlace only configures the guest policy part of the network to facilitate guest authentication

Yes, you will need to make sure that certain ports are not restricted on the local firewall and on the UniFi controller host. You can find a list of the ports here

Yes, MyPlace will work all UniFi network application versions. We test all new controller versions well in advance. We also have an internal testing process that verifies all API endpoints on all controller versions

Yes, your UniFi controller or network application will need to have an SSL cert attached to the hostname. If it doesn’t then you can use the IP address and MyPlace will generate a hostname with an SSL cert for you

Yes, the MyPlace UniFi captive portal service will work with the UniFi cloud console. Simply retrieve the unique UniFi cloud console hostname and use it along with site specific user credentials to connect to MyPlace

Advanced UniFi Guest Portal Healthchecks

The UniFi Guest Portal service works really well as a away to capture guest email and more for busy customer facing venues. However like any business critical service, you need to run regular health checks and status updates so that the WiFi users have a perfect experience every time. That is why we developed our advanced UniFi Guest Portal health check system, so that we can be sure that your integration is set up correctly

List of Health Check Tests

The UniFi Guest Portal uses the UniFi API which uses the url string for authentication. We need to verify that the site id embedded in the url is unique and not a duplicate or the UniFi “default” ID

Verification that an SSID with guest policy exists and that it is accessiable even if in a WLAN group

The site ports check is a test to make sure that the ports on the local router/gateway are open as required. Sometimes port restrictions are in place locally and this can block some of the required routes that the UniFi Guest Portal requires

Verify the existence of VLANs on the guest network. Ordinarily a VLAN will not cause any issue with the UniFi Guest Portal but it does warrant some extra tests to make sure the connection is working correctly

The UniFi guest portal requires an open connection to the UniFi controller at all times. This test is to verify that the API logon credentials are working as required

The controller needs to be accessible via a Fully Qualified Domain Name (FQDN) and this is a test to confirm that this is indeed in place.

This is a test to make sure that none of the port access required by the UniFi Guest Portal API have restrictions in place. This test is specifically for the ports on machine hosting the UniFi controller . If certain ports are restricted then you can see issues like delays on the guest portal authentication.

The UniFi controller public domain needs to have an active SSL cert for a smooth WiFi user experience. This test verifies the presence or lack thereof of a valid SSL cert

WiFi User Experience Video

With the UniFi Guest Portal you can direct any WiFi user that is on the guest network to an external portal server. This service is hosted by MyPlace and all of the data collected is stored in the client dashboard. This video illustrates what the experience is like for the WiFi user.

The user can sign up using Facebook or using their email address. The portal is minimal, light weight and fast while still providing a good user experience.

Get started now with a free trial

If you already have a UniFi access point with an online controller you can launch your own portal in minutes.

Got questions? Check out our FAQ’s or contact us

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