UniFi Captive Portal Service to Capture Guest Emails

Capture Email and more on the UniFi Guest Portal. Integrate seamlessly with the UniFi Network Application and launch the UniFi Captive Portal in minutes with no extra hardware required

Capture guest email data with UniFi. It’s easy with MyPlace Connect.

Unifi captive portal service using the guest control settings of the UniFi Network Application. Pre authorization access facilitates the launch of the captive portal. Guest control is managed through the UniFi API and the guest wifi responds immediately. Captive portal splash page can have its own custom logo. Port forwarding may be required for portal customization. Splash page can also require a simple password

No Extra Hardware

Integrate directly with your UniFi platform using the native API. No need for extra hardware or flashing of access points.

Quick and Easy Install

Activate your UniFi Guest Portal in minutes by connecting with your UniFi controller. No site visits required.

Grow with UniFi

Grow and scale your business with dedicated UniFi software. Get the most from your UniFi network.


UniFi First

API access to UniFi controller with continuous updates and post UniFi update testing


Client MAC authentication using external portal API integration


SSL encryption and data protection. Password secrets manager for additional security

Data Compliance

End to end data security and compliant with GDPR legislation

Auto Discovery

Retrieve and list sites and SSID’s from connected controllers for automatic venue setup

UniFi Hosting

Free hosting for small deployments and affordable hosting with a hosting partner for larger deployments


Segment user data by SSID and Access Point. Multiple venues on single UniFi site.

Easy Setup

Guided setup wizard lets you connect your UniFi controller and customize your guest portal in minutes.


WiFi Hotspot CRM

The UniFi guest portal integration is built to power our WiFi Hotspot CRM. Capturing customer data and providing visitor analytics.


You will need to check these requirements to make sure your UniFi guest portal integrates successfully with the MyPlace WiFi Hotspot CRM.


Controller Online

Your UniFi controller is required to be publicly accessible i.e. ability to reach the controller from a standard browser.


SSL Cert

You controller domain name will to have a valid SSL cert for the UniFi Hotspot CRM to work properly.


Ports Open

All ports as specified by UniFi need to be opened on the machine hosting the controller and on the local router.

No online controller?

- Free hosting for small deployments
- Affordable hosting with specialist UniFi hosting partner

Advanced UniFi Guest Portal Healthchecks

The UniFi Guest Portal service works really well as a away to capture guest email and more for busy customer facing venues. However like any business critical service, you need to run regular health checks and status updates so that the WiFi users have a perfect experience every time. That is why we developed our advanced UniFi Guest Portal health check system, so that we can be sure that your integration is set up correctly

List of Health Check Tests

The UniFi Guest Portal uses the UniFi API which uses the url string for authentication. We need to verify that the site id embedded in the url is unique and not a duplicate or the UniFi “default” ID

Verification that an SSID with guest policy exists and that it is accessiable even if in a WLAN group

The site ports check is a test to make sure that the ports on the local router/gateway are open as required. Sometimes port restrictions are in place locally and this can block some of the required routes that the UniFi Guest Portal requires

Verify the existence of VLANs on the guest network. Ordinarily a VLAN will not cause any issue with the UniFi Guest Portal but it does warrant some extra tests to make sure the connection is working correctly

The UniFi guest portal requires an open connection to the UniFi controller at all times. This test is to verify that the API logon credentials are working as required

The controller needs to be accessible via a Fully Qualified Domain Name (FQDN) and this is a test to confirm that this is indeed in place.

This is a test to make sure that none of the port access required by the UniFi Guest Portal API have restrictions in place. This test is specifically for the ports on machine hosting the UniFi controller . If certain ports are restricted then you can see issues like delays on the guest portal authentication.

The UniFi controller public domain needs to have an active SSL cert for a smooth WiFi user experience. This test verifies the presence or lack thereof of a valid SSL cert

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UniFi Frequently Asked Questions


If you want to capture guest emails on our UniFi guest network, you should select the external portal server option in the “authentication type” dropdown. You can then use a service like MyPlace Connect to act as your external portal server for email capture

If you do not have a hostname with an SSL cert to resolve to your UDM or Cloud Key then we can provide one for you. MyPlace has a special UniFi proxy service where we can create a hostname with SSL cert and resolve it to your UDM or cloud key. If you would like a free hostname then you can request one here

Yes, it is possible to use the MyPlace service to capture guest email addresses when you are using a UniFi Dream Machine. You will need a hostname with SSL cert and a local user account on the UDM. If you do not have a hostname with an SSL cert you can request one for free here

It is very good practice to lock down access to your UniFi controller so kudos to you! If access is restricted then you need to give the MyPlace service permissions. Email Us for the hostname/IP details that you will need to whitelist on your controller host

To allow the UniFi access points, UniFi controller and MyPlace service communicate as required you will need to ensure that the specified ports are open on both the local firewall and the UniFi controller host. These are almost always open by default, but if they are not then please refer to Ubiquiti’s own port access requirements

No, you do not need to add a new UniFi admin for any additional sites that you may want to add to the MyPlace Service. You simply need to extend the privileges of the existing admin, to the new site. That site will then become available to connect on the MyPlace Dashboard. This is assuming you already have one site using the MyPlace service on that controller

Good point, and indeed we suggest that you don’t do this if possible. Ideally you should create a new admin for the site that you want to connect, and then use those credentials to connect with the MyPlace service. If you ever need to add another site from the same controller you can simply extend the priveleges of the new admin user. Even at that, the MyPlace service has very limited functionality within the controller and can really only change the guest portal function

Yes, you will need an active SSL cert on the UniFi controller. The iOS, Android and Window’s captive network assistants among others will be hostile to any WiFi portal that does not have an SSL cert and will result in multiple errors for the user trying to join the WiFi

UniFi controller online means that the controller is publicly accessible via any browser. The reason for this is that UniFi use their API to send commands to and from the controller, therefore the controller must always be available. The best way to achieve this is UniFi cloud hosting, however an on premise server or cloud key exposed to a public url will work just as well.

Yes, the MyPlace service can work with the UniFi cloud key. It will need to be set up slightly differently but we can help you help you with that. If you would like to know more please get in touch

No, you do not need a USG or UniFi switch to work with our service. All you need is at least one UniFi access point

WiFi User Experience Video

With the UniFi Guest Portal you can direct any WiFi user that is on the guest network to an external portal server. This service is hosted by MyPlace and all of the data collected is stored in the client dashboard. This video illustrates what the experience is like for the WiFi user.

The user can sign up using Facebook or using their email address. The portal is minimal, light weight and fast while still providing a good user experience.

Get started now with a free trial

If you already have a UniFi access point with an online controller you can launch your own portal in minutes.

Got questions? Check out our FAQ’s or contact us

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